PSG Global Solutions US Candidate Privacy Notice
We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your
privacy and the protection of your personal data. PSG Global Solutions, LLC (a Teleperformance
company) needs to use your personal data to ensure that we can meet all the requirements in
relation to your application to us. We also need to ensure we comply with laws and regulations,
can respond to requests from supervisory authorities, handle legal claims, detect, and prevent
fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how
PSG Global Solutions, LLC (a Teleperformance company) processes your personal data, and we
regularly review it to ensure that it is up to date.
Please read it carefully.
Please read it carefully.
PSG Global Solutions, LLC (a Teleperformance company) is proud to be one of a small number of
global companies that has received approval for its Binding Corporate Rules (BCRs) from the Data
Protection Authorities of the EU under the GDPR (EU General Data Protection Regulation). Our
Binding Corporate Rules serve as the foundation for our global privacy framework. Obtaining this
approval reflects our commitment and the importance we attach to protecting your personal data
by adopting appropriate technical and organizational security measures and by the proper review
of the processing we do. Approval of these Binding Corporate Rules enables us to transfer
personal data within the Teleperformance Group globally in a manner that we consider provides
appropriate safeguards and assurance.
As a global group, we need to share several processes to ensure that we are efficient and effective. Consequently, we transfer some personal data to countries, territories, or organizations that are located outside the European Economic Area. In the event of transfers to territories not recognized as ensuring an adequate level of protection by the European Commission, we rely upon our Binding Corporate Rules, where appropriate, and use the standard data protection clauses adopted by the European Commission or other transfer mechanisms approved under the EU General Data Protection Regulation.
PSG Global Solutions, LLC (a Teleperformance company) has appointed a DPO (Data Protection Officer) under the GDPR and this DPO is supported by the Global Privacy and Compliance Office to oversee our privacy framework. For further information about our privacy framework including details of our Binding Corporate Rules and the countries within the TP group to which we transfer personal information please see the Privacy Policy.
As a global group, we need to share several processes to ensure that we are efficient and effective. Consequently, we transfer some personal data to countries, territories, or organizations that are located outside the European Economic Area. In the event of transfers to territories not recognized as ensuring an adequate level of protection by the European Commission, we rely upon our Binding Corporate Rules, where appropriate, and use the standard data protection clauses adopted by the European Commission or other transfer mechanisms approved under the EU General Data Protection Regulation.
PSG Global Solutions, LLC (a Teleperformance company) has appointed a DPO (Data Protection Officer) under the GDPR and this DPO is supported by the Global Privacy and Compliance Office to oversee our privacy framework. For further information about our privacy framework including details of our Binding Corporate Rules and the countries within the TP group to which we transfer personal information please see the Privacy Policy.
We process your personal data on the grounds of necessity for consideration of your employment
application and for the steps necessary for you to enter employment with PSG Global Solutions,
LLC (a Teleperformance company) with respect to the processing activities such as paying salaries
and arranging employee benefits.
We process your personal data on the ground of legal obligation/necessity or explicit consent where required by law for the performance of a task for public interest with respect to the processing activities such as tax calculation and criminal history checks.
We process your personal data on the grounds of legitimate interests with respect to the processing activities such as investigations, monitor building access, and recruitment assessment. The legitimate interests pursued include security and business efficiency.
It may be necessary to process more sensitive personal data.We process information revealing more sensitive data only when local law requires or allowsSensitive data is defined by the GDPR as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. For instance, PSG Global Solutions, LLC (a Teleperformance company), may need to process health data for the assessment of working capacity and sensitive data may be relevant when supporting employees with personal or employment relations issues, (such as addressing a discrimination concern).
For any new process which potentially and significantly impacts personal data, a privacy assessment will be completed, and a full Data Protection Impact Assessment will be performed where required under applicable law. Where applicable, staff or works council representatives will be consulted.
We process your personal data on the ground of legal obligation/necessity or explicit consent where required by law for the performance of a task for public interest with respect to the processing activities such as tax calculation and criminal history checks.
We process your personal data on the grounds of legitimate interests with respect to the processing activities such as investigations, monitor building access, and recruitment assessment. The legitimate interests pursued include security and business efficiency.
It may be necessary to process more sensitive personal data.We process information revealing more sensitive data only when local law requires or allowsSensitive data is defined by the GDPR as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. For instance, PSG Global Solutions, LLC (a Teleperformance company), may need to process health data for the assessment of working capacity and sensitive data may be relevant when supporting employees with personal or employment relations issues, (such as addressing a discrimination concern).
For any new process which potentially and significantly impacts personal data, a privacy assessment will be completed, and a full Data Protection Impact Assessment will be performed where required under applicable law. Where applicable, staff or works council representatives will be consulted.
We collect data that identifies, relates to, describes, references, is capable of being associated
with, or could reasonably be linked, directly or indirectly, to you as a candidate or a device
associated with you ("personal data"). We may collect, share, or disclose the following
categories of personal data for a business purpose:
- Identifiers, such as, email address, physical address, online identifier, Internet Protocol address, social security number, driver's license number, passport number, or other similar identifiers.
- State customer records, which may include name, physical characteristics or description, telephone number, passport number, driver's license or state identification number, insurance policy number, education, employment history, bank account number, credit card number, or any other financial information, medical information, or health insurance information.
- Protected classification characteristics under state or federal law
- Biometric information
- Internet or similar network activity
- Sensory data (audio, electronic, visual, or similar information)
- Professional or employment related information
- Non-public education information
- Inferences drawn from other personal data
- Directly from you or indirectly from sources you authorize (e.g., references from previous employers, credit checks, background checks).
The following are some examples of how PSG Global Solutions, LLC (a Teleperformance
company), processes your personal data:
- Maintaining basic contact information such as email address, name, home address & emergency contact information.
- Processing and evaluating your application. During the application process, PSG Global Solutions, LLC, processes personal information contained in various documents such as curriculum vitae, interview notes, evaluation information, recruitment administration and background check results in order to process your application and communicate with you. Failure to provide such personal information may limit our ability to consider your application.
- Usage and Analysis of your personal data in order to detect and prevent fraud.
- Keeping you in mind for future opportunities. Even if the opportunity you apply for doesn't work out, we like to keep applications on file for a reasonable period in case something else comes up that may suit you. You can of course let us know if you don't want us to do this
- Provideyou with information that you request from us.
- Carry out our obligations and enforce our rights arising from any contracts entered between you and us.
- As necessary or appropriate to protect the rights,property or safety of us, our clients, or others.
- Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- Evaluating or conductinga merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us is among the assets transferred.
We may share your personal data to the extent there is a legitimate need to know, taking into
account the nature of the personal data internally, with other Teleperformance subsidiaries and
external organizations such as service providers needed to ensure the proper administration of
your potential employment at PSG Global Solutions, LLC (a Teleperformance company), (such as
background checking providers), or to government agencies or offices (e.g., retirement or social
security agencies) as required by or permitted under local law.
We may disclose your personal data to a third party for business purposes. When we disclose
personal data for a business purpose, we enter a contract that describes the purpose and
requires the recipient to both keep that personal data confidential and not use it for any
purpose except performing the contract.
We may disclose your personal data for a business purpose to the following categories of third parties:
- Companies within PSG Global Solutions, LLC (a Teleperformance company)
- Companies within Teleperformance's family of companies
- Service providers
We will retain your personal data for as long as it is necessary for the purposes set out above,
or for as long as is required by law.
For California residents please see our California Addendum To The Teleperformance Group Data Privacy Policy found in the Data Privacy Page of the Teleperformance website:
Teleperformance.com.
Depending on applicable law, you may have the following rights when it comes to your personal data:
Depending on applicable law, you may have the following rights when it comes to your personal data:
- Right to Specific Information and Data portability:You may request information regarding personal data that we collect and hold about you and the source(s) of that information.
- Right to be informed:You have the right to be informed about the collection and use of your own personal data.
- Right to Rectification:You have the right to request that we rectify any inaccuracies in relation to the personal data we hold about you.
- Right to be Forgotten/Erasure:In some circumstances, you have the right to request the erasure of your personal data or object to the further processing of your information.
We reserve the right to amend this privacy notice at our discretion and at any time. When we
make changes to this privacy notion, we will notify you and/or provide a notice on our website
homepage.
To make a request to exercise your privacy rights, you may submit an on-line form at
Teleperformance.com or via email to the Data Privacy Officer listed below. We will respond to
your request in a manner consistent with applicable law.
For your Privacy and Regulatory Compliance Officer (PRCO), contact your HR contact to obtain details.
For our Binding Corporate Rules: Privacy Policy
For PSG Global Solutions LLC candidates in Americas
Sarah Godley
SVP Global Privacy and Compliance, Regional Data Privacy Officer for Americas
Teleperformance Group
privacy@teleperformance.com
For your Privacy and Regulatory Compliance Officer (PRCO), contact your HR contact to obtain details.
For our Binding Corporate Rules: Privacy Policy
For PSG Global Solutions LLC candidates in Americas
Sarah Godley
SVP Global Privacy and Compliance, Regional Data Privacy Officer for Americas
Teleperformance Group
privacy@teleperformance.com